Toast Inc. Accused of Hidden Fees and Deceptive Practices

What is happening

Toast Inc. is under fire from the FTC and several states for allegedly imposing hidden fees and engaging in deceptive practices with its software services. This action was taken to protect small businesses from unfair charges and practices.

How the scam works

Toast offers software and payment services to restaurants. Customers often find themselves charged for add-ons they didn't agree to. Additionally, canceling subscriptions is reportedly difficult, leading to unwanted and ongoing charges.

How to spot it

Watch out for unexpected charges on your bills. If you're enrolled in a subscription, ensure you're aware of all included services and related costs. Complaints arise around unclear fee structures and unexpected charges after 120 days of inactivity.

What to do

If you use Toast services, review your billing statements for unauthorized fees. Contact customer support if you notice discrepancies or if services were added without your knowledge. Consider seeking legal advice for unresolved issues.